FAQ 1 페이지 > (주)유니코하이테크

1. Please try again using a 9V emergency power source (rectangular battery). This can be caused by low battery power.

2. Locking device can be broken down. Please call the service center.

1. If the door lock sounds melody only without working, it may be due to low battery. Please replace new batteries. You has to use Alkaline batteries and do not use new one with existing low batteries or do not mix with other battery brand. This can cause a mechanical failure.

2. If there is lock working sound and after 3times open/close working and melody sounds but door is not opened, it may be due to either door itself falls or the door or compartment fails to function properly, causing the deadbolt is stuck in a shackle and not operate smoothly. In this case, try push/pull the door strongly or open the door with lifting it slightly. If door is open with this action, should check the door itself.

3. For cases other than No. 1 or 2, please contact our service center.

?If it is not operated by a vertical or horizontal line, such as 1.4.7 or 1.2.3, the internal cable line may be disconnected or internal cable is bent due to incorrect insertion of cable.

Then please contact our service center. 

You can install the relocation if you contact a local door lock company.

If you do not have company information, please contact the Customer Center and we will guide you to the nearest service center.

At least 38mm to 55mm are recommended for installation.

For doors larger than 55mm thick, a separate auxiliary part (sold separately) is required. Please contact the customer center.

Check bellows.                                             

?1. Please check the auto locking is set or not.

2. Please check the gap between door lock and other side door frame. The Gap should be within 5mm

3. Make sure that the connection cable is open circuit, the connector is incorrectly engaged, and the connector pins are bent or not again.

?If not resolve the problems with the above checks please contact to service center or the shop where you buy the door lock.

If it installed through Unicor HighTech's official distributors, experts can install it safely and accurately.

Please contact to our service center to get distributor’s information.

Depending on the installation environment and the installation area, additional costs can be incurred.

You can purchase our products at UNICOR HITEC Distributors.

please contact distributors or service center.

1. Either door itself falls or the door compartment fails to function properly, causing the deadbolt is stuck in a shackle and not operate smoothly.

   First, check the operation of the square lock (deadbolt) while the door is open and if there is no problem, you must check the door itself. 

   ?Please contact to a professional door company to check the door itself.

2. If the square-locking device (deadbolt) is not operating smoothly while the door is open, please call the service center.

1. If there is melody sounds or red light on or key pad flashes in X after putting in password, it will be password error.  If you enter the wrong password three times in a row, a warning tone will be generated, the Key pad will flash, and the operation will be stopped for one minute.

2. It will be battery discharge, if there is melody only without working. Please open the door with 9V battery to connect with emergency power terminal which is on the outer body.

3. If the double locking security mode is set from inside, there will be quick beep sounds after enter the password from outside. The double locking should be unset from inside.

4. If the door does not open immediately after entering the password, and any number appears, dual security mode is set. Press the additional numbers sequentially to open the door.