FAQ 2 페이지 > (주)유니코하이테크

Please check below after making sure that other lock is not using except the digital door lock.

1. In case of Rim Locks. if the door sounds open and re-locks after a while, the door lock is normal, please check that the other door lock device is using or not.

2. In case of Mortise lock if the door sounds open and re-locks after a while but door is not opened please contact our service center.

Please check which parts have been replaced when receiving A/S. If main PCB and inner body are replaced, you should re-register the passwords and keys.

1. Either door itself falls or the door compartment fails to function properly, causing the deadbolt is stuck in a shackle and not operate smoothly.

   First, check the operation of the square lock (deadbolt) while the door is open and if there is no problem, you must check the door itself. 

   ?Please contact to a professional door company to check the door itself.

2. If the square-locking device (deadbolt) is not operating smoothly while the door is open, please call the service center.

1. If there is melody sounds or red light on or key pad flashes in X after putting in password, it will be password error.  If you enter the wrong password three times in a row, a warning tone will be generated, the Key pad will flash, and the operation will be stopped for one minute.

2. It will be battery discharge, if there is melody only without working. Please open the door with 9V battery to connect with emergency power terminal which is on the outer body.

3. If the double locking security mode is set from inside, there will be quick beep sounds after enter the password from outside. The double locking should be unset from inside.

4. If the door does not open immediately after entering the password, and any number appears, dual security mode is set. Press the additional numbers sequentially to open the door.

1. Battery may be discharged. Please change all batteries (1.5V aa Alkaline batteries)

2. Make sure that the batteries are inserted correctly to match the polarity.

1. In case of Mortise lock, press the handle anchorage which is located inside of the door lock and turn the handle to change in the direction you want.

2. In case of Rim Lock with sliding cover, unfasten the bolt in the battery insertion position and turn the outer body. Then, secure the bolt again to change the direction you want.

?3. It automatically changes left and right, so you can change it in the direction of your choice without having to disassemble it or set up a program.

1. All UNICOR’S Smart Door Lock products have a basic water-proof function. However, it is not recommended to install the product where the rain is directly fitted and exposed for a long period time, it may cause malfunction or failure   by water to seep into the product.

2. It is not recommended to install it on the place with strong direct sunlight and high temperature. They may cause of discoloration, cracking, alarm sounds and malfunction of the product.

please contact distributors or service center.

You should change Key cylinder(there is no mechanical key cylinder for Smart key/digital key only products), please contact distributors or service center.

1. Please try again using a 9V emergency power source (rectangular battery). This can be caused by low battery power.

2. Locking device can be broken down. Please call the service center.